The Yard Mint · Delivery

Shipping & returns

How your order reaches you, in the UK and abroad, and what to do if something isn’t right.

Choose delivery at checkout
Royal Mail, FedEx or DHL, depending on order value and destination. Royal Mail Special Delivery is available as an upgrade.
Track your parcel
We email tracking details as soon as your order has been dispatched.
Delivered to you
Outside the UK, import duties and taxes may be due before delivery.

Delivery and returns

Your questions, answered

Which carriers do you use?

We ship with Royal Mail, FedEx or DHL, depending on the order value, the destination and the delivery option you choose at checkout.

Can I upgrade my delivery?

Yes. Delivery options are shown at checkout, including an upgrade to Royal Mail Special Delivery.

How do I track my order?

We email you tracking details once your order has been dispatched.

Do you deliver outside the UK?

We can ship to virtually any address in the world. Some products have restrictions, and certain items cannot be shipped internationally. If you are unsure, message us before you order.

Will I pay import duties or taxes?

International orders may be subject to import duties and taxes on arrival. These must be paid by you before delivery: FedEx or DHL will tell you the amount due, and you pay them directly. Your local customs office can advise on the rates.

I bought vaulted metal. Will it be posted?

No. Vaulted products are stored for you and recorded in your online vault. You can request delivery later; withdrawal fees and any shipping costs apply, as set out in rates & fees.

Can I return an item?

It depends on how the item is priced. Most of our range, including bullion, most Goldbacks and all vaulted metal, is priced from the metals market, so it can’t be returned because you change your mind; ask us about a buyback instead. Pieces we sell at a fixed price, such as many commemorative and graded coins, say “14 days to change your mind” on their product page, and you can cancel them within 14 days of delivery.

If anything arrives faulty or not as described, you can reject it within 30 days of delivery for a full refund. The full terms are in our refund policy.

What about personalised or engraved items?

Personalised and engraved items can’t be returned because they are made for you. If an item is misprinted or doesn’t arrive, we will refund you.

How do I start a return or a buyback?

Message us with your order number and the product details, and we will reply with the next steps. To sell other items to us, request a quote.