Cancellation policy
How subscriptions and pre-orders work at Yard Mint, and how to manage or cancel them.
Subscriptions
When you purchase a subscription you will receive repeat deliveries based on the duration and frequency you select at checkout.
Your payment details will be stored securely and you will be charged for each delivery, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their term.
Pre-orders
When you purchase a pre-order, you are reserving an out-of-stock or soon-to-be-available product not yet held in inventory. Full payment is collected at checkout and your order will be fulfilled upon arrival of stock.
Pre-orders of fixed-price pieces, which say “14 days to change your mind” on their product pages, can be cancelled at any time before dispatch and within 14 days of delivery.
Once a pre-order has been dispatched, our Return & Refund Policy applies.
Returns and refunds
For full details on eligibility, timelines and the buyback programme, please see our Return & Refund Policy.